Robert D. Austin joined the Harvard Business School
faculty in 1997. He teaches the first year MBA course
in Technology and Operations Management, the information
technology (IT) module of an executive program for owner/managers,
and chairs the school's executive program for Chief
Information Officers (CIOs).
Professor Austin has also spent time in industry. He
served as a senior executive in a new business created
by a major technology company, and as a technology manager
at the Ford Motor Company. In his time with Ford, he
developed, installed, and supported IT applications
and infrastructure in a variety of businesses, including
aftersales service, parts operations, consumer credit,
vehicle assembly, and technical support.
Dr. Austin earned his Ph.D. in Management and Decision
Sciences from Carnegie Mellon University, where his
dissertation received the Herbert A. Simon Award. He
holds an M.S. in Industrial Engineering and Management
Science (Operations Research concentration) from Northwestern
University and bachelors degrees in Engineering and
English Literature from Swarthmore College, where he
was elected to Phi Beta Kappa and Tau Beta Pi.
Professor Austin's research focuses on information
technology management, and more generally on management
of knowledge intensive activities. He has written on
these subjects in five books, The Broadband Explosion:
Leading Thinkers on the Promise of a Truly Interactive
World (co-edited with Steve Bradley), Artful
Making: What Managers Need to Know About How Artists
Work (co-authored with Lee Devin), Corporate
Information Strategy and Management, Creating Business
Advantage in the Information Age (both co-authored
with Lynda Applegate and Warren McFarlan), and Measuring
and Managing Performance in Organizations, as
well as in academic and trade journals.
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