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William J. Pardee


WILLIAM J. PARDEE is a consultant, trainer, and speaker on ways to improve the product development process and to create high-quality products that customers want.

During his eighteen-year career in research and development at Rockwell International, he helped develop methods to provide higher quality to customers, from the science of inspection through process control to study and definition of customer requirements, and was named Engineer of the Year, in 1987.

He founded Pardee Quality Methods in 1992 to consult and teach full-time. The author holds a doctorate in physics from the University of Illinois at Urbana-Champaign.

Bibliography: William J. Pardee

To Satisfy & Delight Your Customer:
How to Manage for Customer Value

ISBN: 978-0-932633-35-4  
©1996   280 pages   hardcover  
$39.95 (plus shipping)

Preface to To Satisfy & Delight Your Customer

Dorset House Catalog

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