The late Dr. PERRY GLUCKMAN was President and founder of Process Plus, Inc.,
a network of statisticians and management advisors that guides companies in implementing
quality improvement programs.
Dr. Gluckman received his Ph.D. in statistics
from Stanford University. He held post-doctoral fellowships at the National Assessment
of Educational Progress in Princeton, New Jersey and Denver, Colorado, and at
the Center for Advanced Study in the Behavorial Sciences in Palo Alto, California.l
In
1974, Dr. Gluckman began implementing Dr. W. Edwards Deming's philosophy at Lawrence
Livermore Laboratories. In 1979, at the urging of Dr. Deming, he founded his own
consulting business. A Deming authority, and published author of numerous quality
and productivity articles, Dr. Gluckman died of cancer on January 28, 1992.
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