Naomi Karten www.nkarten.com

NAOMI KARTEN is a student of human behavior. She has presented seminars and keynotes to more than 100,000 people internationally on how to manage customer expectations, close communication gaps, and build trusting, supportive relationships. She is also an instructor for the Weinberg and Weinberg workshop, Problem Solving Leadership (PSL).

Naomi is the author of several books, including Managing Expections: Working with People Who Want More, Better, Faster, Sooner, NOW!, Communication Gaps and How to Close Them, and How to Establish Service Level Agreements. Readers have described her newsletter, Perceptions & Realities, as lively, informative, and a breath of fresh air.

Before forming her business in 1984, Naomi earned a B.A. and an M.A. in Psychology, and gained extensive experience in technical, customer support, and management positions. Her Website is regularly updated with articles on topics such as managing expectations, gathering client feedback, relationship building, and developing service savvy.

She is president of Karten Associates in Randolph, Massachusetts, where she resides with her husband, Howard.

Bibliography: Naomi Karten

	Amplifying Your Effectiveness: Collected Essays (with James Bach and Gerald Weinberg) ISBN: 0-932633-47-1 ©2000   160 pages   softcover   $30.95 (includes $6.00 for U.S. shipping by UPS)
	Communication Gaps and How to Close Them ISBN: 0-932633-53-6 ©2002   376 pages   softcover   $39.95 (includes $6.00 for U.S. shipping by UPS)
	Managing Expectations: Working With People Who Want More, Better, Faster, Sooner, NOW! ISBN: 0-932633-27-7 ©1994   240 pages   softcover   $33.95 (includes $6.00 for U.S. shipping by UPS)