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"Simply put, good communication is critical
to software project quality. Gaps form when the
message sent isn't received, or differs from the
message received. Understanding and applying the
concepts in Communication Gaps will help
us determine how the gap happened, what we can do
about the gap, and how we might prevent the gap
in the future.
"Naomi describes and explain several models
that are useful in understanding communication gaps.
These models involve personality types, interactions,
and change. Each of these have a unique influence
on communication, and examples are provided of how
communication might develop gaps, and what can be
done to prevent gaps and improve communication."
—Don Gray
www.ayeconference.com
"This book is chock-full of immediately useful
advice about making your communications count. .
. .
"I especially enjoyed the antecdotes throughout
the book that highlighted each point. I was amazed
at how some of the people portrayed behaved and
was humbled by how others reminded me of my own
foibles.
"This book gives the reader lots of practical
tips on how to get the message across while building
the relationship.
"I'm recommending it to all my clients and
peers who are constantly perplexed by the excessive
time they spend communicating and the confusion
and distrust that still persists."
—Diana
Mek
posted on Amazon.com
"Naomi Karten's current work focuses on how
to 'mind the gap' between you and your audience.
This advice is helpful whether your audience is
one person or many, whether communications are in
writing or in speech. Her advice goes deeper than
the handy techniques she presents.
"I found this book not only helpful in my
business communications, which the author targets,
but also in the range of communications within my
own personal life.
"I recommend this book to all my business
colleagues who struggle with the intention of good
communciations and the results of poor communications."
—Sharon
Marsh Roberts
posted on Amazon.com
"Naomi's book
helps teams use communication as a tool for successfully carrying out projects,
delivering services, implementing change, and strengthening teamwork." —Eileen
and Wayne Strider
Software Testing and
Quality Engineering
"An excellent resource for project managers
in any capacity
. . . provides techniques for identifying and solving
communication problems."
—Lynnette Nieboer
Successful Project Management
"If you'd like help assessing how your communications
can be more successful, read Naomi Karten's new
book, Communication Gaps and How to Close Them.
. . .
"Naomi has pulled together numerous examples
of communication gaps and explained how to close
them, whether you're doing management, project,
or service work. If you're trying to choose a communications
technique, check out this book."
—Johanna
Rothman
Reflections
"Karten succeeds very well in presenting detailed
solutions. . . .
"The best statement in the book is the section
title, 'Asking the Right Questions and Asking the
Questions Right. . . .' The section is typical of
the contents of the book, where good ideas come
at you page after page. . . .
"While there are of course no silver bullets
in software development, this book comes close,
for most of the failures in software development
are not technical, but social."
—Charles Ashbacher
posted
on Amazon.com
"Presents practical methods for handling a wide
variety of professional communication conflicts ranging from one-on-one problems
to complete office chaos. The four main sections address gaps in everyday interactions,
in building relationships, in service situations, and in response to changes.
Information is presented clearly, in a conversational style."
—SciTech Book News
". . . a straightforward guide
especially for businesspeople, but also useful for
lay readers, to effective and positive communication.
From recognizing and preventing misinterpretations
or disassociated definitons . . . to the value of
gathering and analyzing customer feedback, Communication
Gaps and How to Close Them offers no-nonsense
advice for untangling the confusion between human
beings.
". . . highly practical guide
especially recommended for anyone in an interpersonal
business job, such as management or customer relations."
—Jim Cox
Midwest Book Review
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