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Preface
My Motivation for the Book
Intended Audience
How to Approach This Book
What We’re Not Trying to Explore
Chapter One: Introduction
You Know You’re in the Endgame When . .
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Focus of the Book: It’s Mostly About Defects
Triage Workflow
Repair Triage and Change Control Workflows
Flow of the Book
Part One: Endgame Basics
Chapter Two: Triage and Change Control Process
and Meeting Framework
Different Names and Formats
Formal CCB Format
A Lightweight CCB (LW-CCB) Explored
A Quick Look at the Meeting Flow
Meeting Participant Roles
Setting Up Meeting Dynamics
Triage Meeting—Agenda Format
Decision-Making
Wrap-Up: Additions to Your Endgame Toolbox
Chapter Three: Developing Release Criteria
and Working Views
Release Criteria or Defining Success
Better Decisions: Aspects of a Project Working
View
Steps to Establishing a Working View
Examples of Working View Application Scenarios
Project Application: Example #1
Project Application: Example #2
Project Application: Example #3, Another Approach
Resetting Your Working View
Wrap-Up: Additions to Your Endgame Toolbox
Chapter Four: Endgame Release Framework
Overview of the Framework
A Word on Strategy
Release Framework Example
Measuring Progress for the Release Framework
Ownership of the Release Framework
Updating Your Release Framework
The Impact of Granularity on Methodologies
Wrap-Up: Additions to Your Endgame Toolbox
Chapter Five: Reducing the Rate of Change
Change Reduction Milestones for the Endgame
Framework
The Notion of a Code Freeze
Beyond Code Freeze and Code Complete—Defect
Repair Change Cycles
Change Reduction Anti-Patterns
How the CCB Assists in Change Reduction
Wrap-Up: Additions to Your Endgame Toolbox
Chapter Six: Configuration Management in the
Endgame
Configuration Management Readiness Checklist
Level of CM Control Granularity
Early On—Run a Practice Build Test
Beware of Changing Tools in the Endgame
The Role of Team Leaders in Configuration Management
Periodic (Nightly) Builds and Smoke Testing
Release Turnover Meetings
Wrap-Up: Additions to Your Endgame Toolbox
Part Two: Endgame Defects
Chapter Seven: Defect Basics: Terms, Tools,
Methods, and Management
Fundamental Defect Types
Basic Defect Data Fields
Defect Evolution
Introduction to Work Queues
Information Weight
Using Defects to Track Development (and Other)
Work
Frequent Defect Monitoring—What Needs Attention
The Idea of Bug Advocacy
Wrap-Up: Additions to Your Endgame Toolbox
Chapter Eight: Useful and Relevant Metrics
Find (New) Versus Fixed (Closed, Deferred)
Factoring in Priority
Factoring In Keywords
Defect Transition Progress
Functional Areas and Defect Distribution
Further Examination of Trending—Correlations
to External Stimuli
Metrics Analysis Questions
Maintaining Historical Data
Wrap-Up: Additions to Your Endgame Toolbox
Chapter Nine: The Many Ways to Fix Defects
Just Repair It
Make a Partial Repair to Reduce Impact and Severity
Log It As a Known Defect and Move On
Simply Change the Severity or Priority
Ignore It and Hope It Goes Away . . .
Consider It Anomalous Behavior and Wait for the
Next Occurrence
Defer the Repair to a Later Release
Negotiate with Marketing or the Customer to Change
the Requirement
Add More System Resources to Reduce the Impact
Find a Workaround (Procedural, Operational, Documentation,
or Automated)
Remove the Functionality/Code
Change or Remove Interacting Software Products
Wrap-Up: Additions to Your Endgame Toolbox
Part Three: Endgame Workflow
Chapter Ten: Work Queues and Packaging
Work Queues
Deriving Work Queues from Your Defect-Tracking
System
Queue Loading Rules
How Should Testing Interact with the Work Queues?
Deal with Defect Repairs in Packages
Thinking About Package Costs
Think About Your Regression Trends
Package Plan Status and General Replanning
Wrap-Up: Additions to Your Endgame Toolbox
Chapter Eleven: Defect Repair Selection: Other
Considerations
Reproducing the Defect
Overall Level of Difficulty
Locality and Relationship to Other Defects
How Will the Repair Impact the Test Team?
Exploring Possible Workarounds
Handling Gold Features
Considering Your Available Resources
Likelihood That the Defect Will Surface in Normal
Operation of the Product
Wrap-Up: Additions to Your Endgame Toolbox
Chapter Twelve: Endgame Estimation: A Few Useful
Collaborative Techniques
Defect Estimation Life Cycle
PSP PROBE Method–Proxy-Based Estimation
Wideband Delphi Method
Other Estimation Techniques
Collaborative Estimation—What to Collect
Wrap-Up: Additions to Your Endgame Toolbox
Part Four: Endgame Management
Chapter Thirteen: Management Dynamics
The Importance of Team Leads: Clear Roles and
Responsibilities
The Tone of the Endgame
Be Aware of the Natural Tension Points Across
Functional Groups
Identify Your Best Debuggers
Reserve Resources or Develop Generalists for Later
Repairs
Team Types: Strengths for the Endgame
Wrap-Up: Additions to Your Endgame Toolbox
Chapter Fourteen: Leadership Practices
The Burden of Leadership
Use of Overtime
Establish a War Room
Find Room for Play
Daily Status Meetings
Gathering General Status
Handling Distributed Endgame Teams
Knowing When to Say When—Release
Knowing When to Say When—You’re in Trouble
The Testing Team—Your Secret Weapon
Wrap-Up: Additions to Your Endgame Toolbox
Chapter Fifteen: Endgame Retrospectives and
Conclusions
Keeping an Endgame Log or Diary
Should You Conduct a Retrospective?
Key Points of a Retrospective
Guidelines for an Endgame Retrospective
Using Your Endgame Data in the Retrospective
Endgames Provide Wonderful Insights into the Character
of Your Team
Celebrating Success
Agile Endgames
Concluding Thoughts
Afterword: An Invitation to Endgame Collaboration
Appendix A: Pre-Endgame Preparation Checklist
Appendix B: Collaborative Estimation, Data Focus
Checklist
Appendix C: Sticky Note Guidelines
Note-Generator Guidelines
Note-Facilitator Guidelines
Note Formats
Appendix D: Guidelines for Constructing Endgame
Release Frameworks
Historical Notes
Plan Details
Endgame Flow
References
Index
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