Contents of

Dr. Peeling's Principles of Management
Practical Advice for the Front-Line Manager

by Nic Peeling

ISBN: 978-0-932633-54-5  
©2003  288 pages   softcover  
$29.95 (plus shipping)

Subject(s): Communication Skills, Software Project Management, Team Management, Technical Leadership

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Introduction

• Who Should Read This Book?
• Structure of the Book
• Literal-Reading Warning
• The Golden Rule of Management

The Cast of Characters

1 Managing People as Individuals

• Principles of Managing People
• Respect and Trust
• Communication
• People-Oriented Roles and Duties
  • Staff Development
  • Staff Reviews
  • Determining Salaries
  • Promotion
  • Recruitment
• Do's and Don'ts
• Summary

2 Managing Problem Staff and Staff Problems

• Handling Three Types of Staff
  • Handling Key Staff
  • Handling Under-Performing Staff
  • Handling Low-Value, High-Maintenance Staff
• Handling Misconduct
• Termination
  • The Termination Interview
  • Post-Termination Actions
• Staff Problems
  • Health
  • Alcohol and Drugs
• Harassment and Discrimination
  • Handling Harassment
  • Sex
• Summary

3 Managing People in Teams: Leadership Principles

• What Is Leadership?
• Leadership Myths Exposed
• Qualities of a Good Leader
  • Vision
  • Communication Skills
  • Passion
  • Honesty
  • Integrity
  • Determination
  • Judgment
  • Courage and Decisiveness
  • Responsibility
  • Consistent and Open-Minded Responses
  • Composure
  • Delegation Skills
• Summary

4 Managing the Practice of Team Leadership

• Leadership Style
  • The Young Leader
• Leadership Roles
• Opportunities for Leadership
• The Bank-Account Concept of Leadership
• When to Move On
• Summary

5 Project Management

• Project Management versus Organizational Management
• Qualities of a Good Project Manager
  • Drive and Determination
  • Judgment
  • Detail
  • Scheduling
  • Responsibility
• Project Management Styles
  • The Strong Manager
  • The Facilitator
  • The Musical-Chairs Manager
• Project Management Roles
  • The Design Director
  • The Creative Director
  • The Customer Liaison
  • The Marketing Director
  • The Salesperson
  • The Project Administrator
  • Other Functional Roles
• Creating a Balanced Team
• Do's and Don'ts
• Summary

6 Managing Different Types of Staff

• Experts and Professionals
• Looking at Stereotypes
• Lawyers
• IT Staff
• Creative Types
• Consultants
• Sales Staff
• Support Staff
• Summary

7 Managing Team Culture

• Understand the Existing Culture
• What Team Culture Do You Want?
• How to Create or Change a Culture
• The Dangers of a Strong Culture
• Two Pleas
• Summary
• Suggested Reading

8 Managing a Failing Team

• Turnaround-Management Characteristics
• Eight Not-So-Simple Steps
• Summary

9 Organizing Your Team (and Yourself)

• Organizing Yourself
  • Lightweight Processes
• Organizing Team Structure
  • Delegating Responsibilities
  • Hierarchical versus Horizontal Structures
• Meetings
• Controlling the TeamÕs Finances
• A Supportive Infrastructure
• Summary

10 Managing Your Universe

• Manage Your Managers
• Manage Yourself
• Manage Office Politics
• Manage Organizational Initiatives
• Manage Personal Goals, Rewards, and Targets
• Summary

11 Managing People Outside Your Organization

• Customers
• General Issues
  • Balance of Power
  • The Culture Clash
• Suppliers
• Partners
• Foreigners
  • English Speakers, Beware!
  • Cultural Differences
• Summary
  • Customers
  • Suppliers
  • Partners
  • Foreigners

12 Revisiting Common Management Themes

• Managing Dependencies
  • Vision Revisited
  • Integrity Revisited
  • Passion Revisited
• Managing Extremes
  • Courage Revisited
  • Respect, Fair Play, and Courtesy
• Managing Yourself
  • Focus
• Perceptions Are the Only Reality
• Managing Diversity
• Building Relationships
  • Humility
• Suggested Reading

13 Managing in the Real World

• What Would You Do? Twenty-three Challenges
• Summary

14 Drawing Conclusions

• A Philosophy of Management
  • Ambition
• Concentrate on the Job, Not the Title
• The Best Job in the World
• Last Words

Index

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