| SECTION I Data Processing Serving the Corporation Chapter
1 Achieving Cost-Effective Projects 1.1 Three measures of a project's
success 1.2 Itemization of costs, benefits, and resources
1.3 Summary
Exercises Chapter 2 Estimating Resources, Costs, and
Benefits 2.1 Estimating resources
2.2 Estimating costs
2.3 Estimating
benefits
2.4 Summary Exercises Chapter
3 Combining Successful Projects into Successful Systems 3.1 Lack of
technical coherence
3.2 Difficulty in comparing separate projects' estimates
3.3 Unevenness in applying DP to the business
3.4 Summary
Exercises Chapter 4 Integrating Data Processing Applications
with Business Strategy 4.1 Establish a business understanding and strategy
group
4.2 Develop an understanding of the company's business
4.3 Devise
a technologically based strategy
4.4 Initiate projects to accomplish the strategy
4.5 Potential problems with establishing a BUS group
4.6 Summary
Exercises SECTION II The DP Project Chapter
5 Organizing the DP Department 5.1 The need for organization
5.2
Common problems arising form departmental misorganization
5.3 Alternatives
in organization
5.4 Organizational complexity and Mintzberg's theory
5.5
A model organization for a DP department
5.6 Adapting the matrix to your
needs
5.7 Summary Exercises Chapter
6 Managing the Project 6.1 Definition of project management
6.2
Plan
6.3 Organize
6.4 Integrate
6.5 Measure
6.6 Revise
6.7
Technical requirements for the project manager
6.8 A managerial assignment
6.9 Summary Exercises Chapter 7 Setting
Project Deadlines 7.1 Effects of the unrealistic deadline
7.2 Origins
of unrealistic deadlines
7.3 Ways to handle unrealistic deadlines
7.4
Legitimate deadlines based on the value step
7.5 Summary Exercises Chapter
8 Understanding Project Methodologies and Standards 8.1 Benefits of
standards
8.2 Disadvantages of standards
8.3 A solution to some standards
problems
8.4 Summary Exercises Chapter
9 Reporting Project Status and Time 9.1 Project status reporting
9.2 Time reporting
9.3 Summary Exercises Chapter
10 Holding Successful Meetings 10.1 Wally's meeting
10.2 Before
the meeting
10.3 During the meeting
10.4 After the meeting
10.5 Summary
Exercise Chapter 11 Reviewing the Project 11.1
Structure of a project review
11.2 Types of project reviews
11.3 Summary
Exercises SECTION III People: A DP Department's Greatest
Resource Chapter 12 Hiring and Firing 12.1 Hiring
12.2 Firing
12.3 Summary Exercises Chapter
13 Developing Your Staff 13.1 Education
13.2 Promotion
13.3
Motivation
13.4 Summary Exercises Chapter
14 Establishing a Productive Working Environment 14.1 Effect of poor
conditions on productivity
14.2 A radical alternative
14.3 Summary
Exercises Chapter 15 Working in a Mediocracy 15.1
Causes of a mediocracy
15.2 Responses to a mediocracy
15.3 Summary
Exercises Chapter 16 Respecting Realty
16.1 Three stages of shunning unpleasant reality
16.2 Whose
realty is it, anyway?
16.3 Summary Exercises Chapter
17 Minimizing the Human Toll 17.1 An unhealthy workload
17.2 An
unhealthy psychological environment
17.3 Personal traits and stress
17.4
How to minimize stress
17.5 Summary Exercises Afterword Appendix
A Derivation of a Project's CPM Chart
Appendix B Problem Solving
Appendix
C Qualities of a Good Manager Bibliography
Index
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