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SECTION I Data Processing Serving the Corporation
Chapter 1 Achieving Cost-Effective Projects
1.1 Three measures of a project's success
1.2 Itemization of costs, benefits, and resources
1.3 Summary
Exercises
Chapter 2 Estimating Resources, Costs, and
Benefits
2.1 Estimating resources
2.2 Estimating costs
2.3 Estimating benefits
2.4 Summary
Exercises
Chapter 3 Combining Successful Projects into
Successful Systems
3.1 Lack of technical coherence
3.2 Difficulty in comparing separate projects'
estimates
3.3 Unevenness in applying DP to the business
3.4 Summary
Exercises
Chapter 4 Integrating Data Processing Applications
with Business Strategy
4.1 Establish a business understanding and strategy
group
4.2 Develop an understanding of the company's
business
4.3 Devise a technologically based strategy
4.4 Initiate projects to accomplish the strategy
4.5 Potential problems with establishing a BUS
group
4.6 Summary
Exercises
SECTION II The DP Project
Chapter 5 Organizing the DP Department
5.1 The need for organization
5.2 Common problems arising form departmental
misorganization
5.3 Alternatives in organization
5.4 Organizational complexity and Mintzberg's
theory
5.5 A model organization for a DP department
5.6 Adapting the matrix to your needs
5.7 Summary
Exercises
Chapter 6 Managing the Project
6.1 Definition of project management
6.2 Plan
6.3 Organize
6.4 Integrate
6.5 Measure
6.6 Revise
6.7 Technical requirements for the project manager
6.8 A managerial assignment
6.9 Summary
Exercises
Chapter 7 Setting Project Deadlines
7.1 Effects of the unrealistic deadline
7.2 Origins of unrealistic deadlines
7.3 Ways to handle unrealistic deadlines
7.4 Legitimate deadlines based on the value step
7.5 Summary
Exercises
Chapter 8 Understanding Project Methodologies
and Standards
8.1 Benefits of standards
8.2 Disadvantages of standards
8.3 A solution to some standards problems
8.4 Summary
Exercises
Chapter 9 Reporting Project Status and Time
9.1 Project status reporting
9.2 Time reporting
9.3 Summary
Exercises
Chapter 10 Holding Successful Meetings
10.1 Wally's meeting
10.2 Before the meeting
10.3 During the meeting
10.4 After the meeting
10.5 Summary
Exercise
Chapter 11 Reviewing the Project
11.1 Structure of a project review
11.2 Types of project reviews
11.3 Summary
Exercises
SECTION III People: A DP Department's Greatest
Resource
Chapter 12 Hiring and Firing
12.1 Hiring
12.2 Firing
12.3 Summary
Exercises
Chapter 13 Developing Your Staff
13.1 Education
13.2 Promotion
13.3 Motivation
13.4 Summary
Exercises
Chapter 14 Establishing a Productive Working
Environment
14.1 Effect of poor conditions on productivity
14.2 A radical alternative
14.3 Summary
Exercises
Chapter 15 Working in a Mediocracy
15.1 Causes of a mediocracy
15.2 Responses to a mediocracy
15.3 Summary
Exercises
Chapter 16 Respecting Realty
16.1 Three stages of shunning unpleasant
reality
16.2 Whose realty is it, anyway?
16.3 Summary
Exercises
Chapter 17 Minimizing the Human Toll
17.1 An unhealthy workload
17.2 An unhealthy psychological environment
17.3 Personal traits and stress
17.4 How to minimize stress
17.5 Summary
Exercises
Afterword
Appendix A Derivation of a Project's CPM Chart
Appendix B Problem Solving
Appendix C Qualities of a Good Manager
Bibliography
Index
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