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A | B | C | D | E | F | G | H | I | J | K | L
M | N | O
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| T | U | W
A
Alinsky, Saul D., 202, 206—7
Anchoring, 162—63, 201
Ant, 36, 96, 210
Anundsen, Kristin, 121
Appreciations offering, 25, 124, 130—34
Archaeologists, 21, 116—18, 119
Artifacts, 5, 16, 21—22, 49, 85—86, 92,
94, 116—21, 122
contest, 116—21, 166, 185
hunt for, 94
top
B
Bandler, Richard, 162
Banmen, John, 237
Bates, Marilyn, 137, 234—35
Bear, Edward, xv
Beaver, 2, 58—59, 190
Bee, 36—37, 96, 210, 250
Big Bad Wolf, see Singed-Tail
Boehm, Barry, 107
Boice, Judith L., 202, 207
Branden, Nathaniel, 183—85, 207
six pillars of self-esteem, 183—85
Busy Bee Realtors, 36, 250, 253
top
C
C++, 88
Camera, instant, 92, 102—3, 252
Carter, Jimmy, see Iran hostage crisis
CASE, 87, 169
Case study, 13—33
Challenger example, 174—75, 194
as a failed project, 194
Change
career, 182
empowering, 227—31
resistance, 224—27
Checklist, 91—92
Christila, Sue, 8
Cialdini, Robert, 201, 207—8
Collier, Bonnie, 168, 169
Communication channels, 3, 53—54, 62, 69—72,
90—91, 127, 138, 140, 152—56, 203, 212—16,
235—38
Community, xvi—xvii, 73—76, 99, 121,
130—31, 168, 193—94, 202
Complaint energy, 8—10, 141, 154, 217—18
author of, 8
Conflict, 220—24, 237
Consulting practice, xiii, 251
Cookbook approach, 96ff., 165—69, 190
Coping behaviors, 172ff.
accepting lowered self-esteem, 178, 183—86
grieving over loss, 178, 180—82
saving face, 178—80
Coping habits, 139—40, 162—63, 172ff.,
201
Cost considerations, 49—52, 54, 76—79,
104—5, 179
Courses in retrospective meal, 165—68
Future, 97, 98—99, 138, 150, 201
Past, 97, 98, 99, 116—46, 195
Readying, 97, 99, 103—16, 195
Covey, Stephen, 218
Cross-affinity teams, 17, 28, 29, 99, 143, 146—52,
167, 251, 252, 255
Crum, Thomas F., 224
Customer, issues with, 64, 73—76, 88—89,
165
top
D
Damage repair, 40—41
Defects tracking, 82—83
DeMarco, Tom, 168—69
Derby, Esther, 128
top
E
Edwards, Betty, 197
Effort data, 18, 39, 76ff., 107
analysis, 18
capturing, 39—40
collection, 76—83
sample collection e-mail, 79—81
E-mail messages, 3, 53—54, 62, 79—81,
89, 150, 152, 251
Emotional energy, 32—33, 41, 69—73, 153—54,
156, 159, 172ff., 186, 216—17, 227—31,
238ff.
Engineering, defined, 37
Event cards, 123—26
Exercises, see Postmortem exercises; Retrospective
exercises
top
F
Fable topics
ant relocates, 210
bee condo, 36—37
cookbook concept, 96
humiliation of wolf, 172
sharing wisdom, 68, 250
special tools, 190
swamp draining, 2, 58
Facilitation skills, 31, 44—47, 209—47
improvisation, 219—20
six valuable lessons, 211—20, 256
three fundamental rules, 212—15
Facilitator, 5, 10—12, 32—33, 44—45,
87—88, 91—92, 141, 176ff., 209—47
becoming skilled, 65, 126, 209—47
characteristics of, 44—45
checklist of, 91—92
criteria for, 44—45
incongruent, 245—47
preparation for job, 32—33, 57—65,
67—94, 215
sample biographical sketch, 87—88
as traffic cop, 213
Facilitator’s procedures, 220—40
Congruent Messages, 238—40
Dealing with Conflict, 220—24
Four Freedoms, 227—31
Handling Resistance to Change, 224—27
Ingredients of an Interaction, 235—37
Understanding Differences in Preferences, 231—34
Failure, xvi, 141, 171—87, 191, 193, 195
coping behaviors, 172ff., 178—85, 187
project, 60—61, 101, 171—87
Fearey, Peter, 168, 169
Fisher, Roger, 223
Flight of the Phoenix movie, 92, 134—36
FORTRAN, 14
Four freedoms, 155, 227—31
top
G
Gause, Donald C., 231
Gerber, Jane, 237
Goals, 16—17, 38—41, 64, 88—89,
97ff., 166—67, 199
Gomori, Maria, 237
Grinder, John, 162
Ground rules, 19—21, 97ff., 227—31
Group behavior, 217—18
Group size, 49
top
H
Handouts, 84—90, 93—94, 101, 116, 134,
138
Retrospective Pre-work, 88—90, 135, 138
What Is a Retrospective? How Should You Get Ready?,
85—86, 101, 116
Who Is Norm Kerth?, 87—88
Hero, 130—31
definition of, 131
Hocker, Joyce L., 224Humor and jokes, 21ff., 215,
246
top
I
Insanity, 197—200, 208
defined, 198, 201
Iran hostage crisis, 206
as failed project, 206
Jimmy Carter and, 206
It game, 131—33
top
J
Java 88
Jones, Capers, 107
top
K
Keirsey, David, 137, 234—35
Keirsey-Bates Theory, 136—37, 234—35
Kerth’s Prime Directive, see Prime Directive
Knowles, Malcolm, 120—21
Kroeger, Otto, 235
Kübler-Ross, Elisabeth, 180—82, 208
five coping stages, 180—82
top
L
Language
body, 238ff.
programming, 14, 88
Larson, Diana, 165
two-day schedule, 165—68
Law of Wisdom Acquisition, 3
Learnings, xv
project, xiii—xiv, 98ff., 124—27, 153,
157—63, 173ff.
Legal department, 90—91
Legal issues, xiv
Lewis, Richard S., 175
Loeschen, Sharon, 133—34
top
M
Magic, 30—32, 98, 152—56, 217
Management, 14, 15, 19—21, 26—28, 29—30,
47—48, 50—51, 55, 69—73, 77—79,
149—52, 182, 193, 200, 204—5, 230—38
executive interviews, 193—95
proposal for, 92, 149—52, 200
resistance of, 15
session without, 138—43, 230
McLendon, Jean, 127, 190—92
Memories of project, xiv, 73ff., 86, 98, 105—8,
116—27, 157—63, 178
Messages, 139, 140, 141, 142, 161, 201, 238—45
congruent, 142, 235ff., 238—40
incongruent, 142, 240—45
Milne, A.A., xv
Mission setting, 201—6
Myers, I.B., 137
Myers, Ware, 208
Myers-Briggs Temperament Types, 231—35
top
N
National Aeronautics and Space Administration (NASA),
174—75
Natural-affinity teams, 19, 23, 28, 111—12,
122—23, 129, 144, 146—47, 156, 159, 165,
167, 195, 196, 197
ground rules for, 111—16
Noah, 2
top
O
Off-site retrospective
local, 49—51
residential, 49—52, 134, 144, 186
On-site retrospective, 49—50
Organizational culture, 41—43, 69—73,
86ff., 130—33, 150
characteristics of, 42—43
dysfunctional, 41—43, 178—79, 221—24
functional, 41—43
health, 41ff., 127—30
Owl, 2, 3, 37, 58, 68, 96, 172, 173, 180, 190,
210, 250
top
P
Paper, 157—63
Pigs, three little, 2, 3, 172
Posters, role of, 158, 160—63
Postmortem, xvi, 5, 171—87
conditions for project failure, 173—74
example of, 174—75
launching a revolution, 202
leading, 171—87
retrospectives vs., 168, 186—87
Postmortem exercises, 189—208
Art Gallery, 156, 195—97
CEO/VP Interview, 192, 193—95
Define Insanity, 197—201, 208
Make It a Mission, 201—6
Postpartum, xvi, 5
Preparing for a retrospective, 14—16, 57—65,
67—94
collect effort data, 76—83
connecting with managers, 69—73
creating an organizational chart, 73—76
developing initial goals, 71, 97ff.
readying the team, 84—90
Prime Directive, 7—8, 61, 101, 180, 260
Kerth’s, defined, 7
Problem-solving preferences, 135—38, 172ff.,
218—20, 231—35
Procedure, 220—40
Process improvement, xvi, 61—62, 98ff., 160—62,
253ff.
Programming language, 14, 88
Project
effort data collection, 76—83, 107—8
failure, xvi, 14, 60—61, 107, 171—87
learnings, xiii, xiv, 73—83, 98ff., 157—63
success, defined, 107
Project management, 33, 73ff., 182, 199—200,
224—27
top
R
Real-world reentry, 163—65
Reifer, Don, 210—11
Retrospective, xiii—xiv, xv—xvi
See also Courses in retrospective meal; Handouts;
Off-site retrospective; On-site retrospective;
Preparing for a retrospective; Retrospective exercises;
Retrospective reports; Scheduling issues; Selling
a Retrospective
after, 249—61
agenda, 102
as archaeological dig, 15—16
artifacts , 5, 16, 21—22, 49, 85, 86, 92,
94, 116—21, 122, 166, 185
candidates to attend, 47—49, 59—62
case study, 13—33
day 1, 18—25, 165—68
day 2, 25—28, 166—68
day 3, 28—31
defined, 4, 6
effort data collection and, 76—83
engineering, 35—47
facilitator, xiv, 5, 10—12, 32—33,
44—45, 87—88, 91—92, 141, 209—47
flexibility of plan, 17, 165—68
goals, 16—17, 38—41, 70—72, 106,
163
group dynamics in, 17, 73ff., 105—8, 154—56,
217—18
guidelines, 20—21
humor in, 21ff.
learning and, xiii—xiv, 98ff., 157—63
legal issues, xiv
length, 53—55, 150, 165—68, 186—87
location, 49—52, 92
mapping, 11, 224—27
meal, 96ff., 165—68
names, 5—6
negative experiences, 8—10, 26, 31, 103ff.,
128—30, 138—39, 145—46, 154—56
participation, 19—21
plan, 16—17, 39ff., 165—68
pre-work handout, 88—89, 93
Prime Directive, 7—8, 61, 101, 180, 260
purpose, 38—41
reasons for resistance, 69—73, 103—4
recreation in, 25, 26, 134—36, 144—45
reluctance to hold, 52—53, 55—56, 114—16,
201
of a retrospective, 259—61
as ritual, 4—5, 7—8, 10—11, 133
safety, 7—8, 19, 108—16, 141, 166,
227—31
sample, 13—33
sample handouts, 84—90
scheduling, 52, 102, 150, 165—68, 186—87,
200
selling, xiv, 57—65, 149ff.
signals to management, 72
size, 48—49, 168, 187
support, xiv, 65
when to arrive for, 93—94
Retrospective exercises, xiv, 16—17, 95—169
Artifacts Contest, 16, 21, 99, 116—21, 185
Change the Paper, 99, 157—63, 185, 199
Closing the Retrospective, 99, 163—65
Create Safety, 16, 19, 99, 108—16, 185
Cross-Affinity Teams, 17, 28, 99, 143, 146—52,
199, 251
Define Success, 16, 18, 99, 105—8
Develop a Time Line, 17, 23, 26, 99, 121—27,
128, 129, 131, 138, 146, 147, 166, 185, 199, 254,
255
Emotions Seismograph, 99, 127—30
I’m Too Busy, 99, 103, 165
Introduction, 99, 100—103, 193, 195
Making the Magic Happen, 17, 30, 99, 152—56,
199
Offer Appreciations, 23—25, 32, 99, 124,
130—33, 167
Passive Analogy, 17, 25, 32, 92, 99, 134—38
Repair Damage Through Play, 17, 28, 32, 92, 99,
124, 144—46
Search for Artifacts, 21, 116—21, 166, 185
Session Without Managers, 26, 99, 112, 138—43,
144, 197, 230
Retrospective reports, 167, 251, 252—59
collecting, 253—56
how to use, 256—58
sample, 254—55
secure location for, 258—59
Risk-taking, 31, 151, 152, 186
See also Safety
Ritual, 4—5, 7—8, 133
top
S
Safety, 7—8, 19, 31, 94, 97ff., 102, 108—16,
141, 152, 166, 258—59
ground rules, 111—12, 114, 166, 227—31
vote on, 110, 112—13, 166
Sample retrospective, 13—33
day 1, 18—25, 165—68
day 2, 25—28, 166—68
day 3, 28—32
Satir, Virginia, 133, 143, 206, 231, 235—36,
237, 238, 240, 247
interaction model, 235—36, 238
Sawyer, Ruth, 121
Scheduling issues, 16ff., 52, 55—56, 76ff.,
102, 165—68
Seashore, Charles N., 143
Seashore, Edith Whitfield, 143
Self, use of, 175, 238ff.
Self-esteem, 183—85, 207, 244
Selling a retrospective, xiv, 57—65
helping the customer, 63—64
listening and, 64—65
ongoing support and, 65
qualify the customer, 64
understanding the market, 59—62
Shaffer, Carolyn R., 121
Silver-bullet remedy, 179
Singed-Tail, 2, 68—69, 96, 172—73, 180,
250, 253, 256
Skills, 32—33, 44—47
Smalltalk, 88
Social engineering, xiv
Social proof, 201
Software, xiii, 2
developers, xv, 15
development, 45, 127, 159, 162, 200, 201—2,
247
engineering, xiv, 2—3, 32—33, 253
engineering vs. social engineering, xiv
industry, xiii
project, xiii, 4, 5
Star Trek, character skills, 45, 242
Stewart, Jimmy, 134
Strider, Eileen, 6, 127
Strider, Wayne, 6
Systems integrator, 79
top
T
Team, xvi, 92, 93
Thuesen, Janey, 235
Time line, 17, 23, 26, 92, 99, 121—27, 138,
199, 205, 255
building activities, 121—23, 128, 129, 134,
166—67
mining for gold, 17, 26, 28, 121, 124—27,
128, 139, 146, 166, 167, 185, 261
"To Do" lists, 92, 104, 105, 165, 198—201
poster versions, 160—62
Tools, 87, 190
True Story topics
admitting failure, 190—92
artifacts contest, 119
car salesman, 63—64
collecting reports, 257—58
cookbook concept, 96
crisis intervention, 55—56
"Don’t Do"/"Do Differently"
posters, 160—62
"Don’t Do" revisited, 199—200
executive commitment, 204—5
facilitator vs. manager, 46—47
four freedoms, 230
half-day retrospectives, 150
improving communication, 216—17
problem-solving preferences, 234
safety vote, 113, 114—15
subcontractor, 90—91
time line, 127
Type identification, 135—37, 231—34
Type theory, see Type identification
top
U
UNIX-based applications, 14
Ury, William, 223
User feedback, 161, 200
top
W
Wall chart, see Time line
Weinberg, Gerald M., xii—xiv, 138, 143, 218,
231, 235, 237, 238, 240, 247
observer position, 238ff.
Wilmot, William W., 224
Winnie-the-Pooh, xv
Wisdom
acquisition law, 3
collective, 40, 166
project, 101, 187, 256ff.
Wolf, see Singed-Tail
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