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Index of

Project Retrospectives:
A Handbook for Team Reviews

by Norman L. Kerth
foreword by Gerald M. Weinberg

ISBN: 978-0-932633-44-6  
©2001  288 pages   softcover  
$33.95 (plus shipping)

Subject(s): Computer Consulting, Software Project Reviews

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A | B | C | D | E | F | G | H | I | J | K | L
M | N | O | P | R | S | T | U | W


A

Alinsky, Saul D., 202, 206—7

Anchoring, 162—63, 201

Ant, 36, 96, 210

Anundsen, Kristin, 121

Appreciations offering, 25, 124, 130—34

Archaeologists, 21, 116—18, 119

Artifacts, 5, 16, 21—22, 49, 85—86, 92, 94, 116—21, 122

contest, 116—21, 166, 185

hunt for, 94

top

B

Bandler, Richard, 162

Banmen, John, 237

Bates, Marilyn, 137, 234—35

Bear, Edward, xv

Beaver, 2, 58—59, 190

Bee, 36—37, 96, 210, 250

Big Bad Wolf, see Singed-Tail

Boehm, Barry, 107

Boice, Judith L., 202, 207

Branden, Nathaniel, 183—85, 207

six pillars of self-esteem, 183—85

Busy Bee Realtors, 36, 250, 253

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C


C++, 88

Camera, instant, 92, 102—3, 252

Carter, Jimmy, see Iran hostage crisis

CASE, 87, 169

Case study, 13—33

Challenger example, 174—75, 194

as a failed project, 194

Change

career, 182

empowering, 227—31

resistance, 224—27

Checklist, 91—92

Christila, Sue, 8

Cialdini, Robert, 201, 207—8

Collier, Bonnie, 168, 169

Communication channels, 3, 53—54, 62, 69—72, 90—91, 127, 138, 140, 152—56, 203, 212—16, 235—38

Community, xvi—xvii, 73—76, 99, 121, 130—31, 168, 193—94, 202

Complaint energy, 8—10, 141, 154, 217—18

author of, 8

Conflict, 220—24, 237

Consulting practice, xiii, 251

Cookbook approach, 96ff., 165—69, 190

Coping behaviors, 172ff.

accepting lowered self-esteem, 178, 183—86

grieving over loss, 178, 180—82

saving face, 178—80

Coping habits, 139—40, 162—63, 172ff., 201

Cost considerations, 49—52, 54, 76—79, 104—5, 179

Courses in retrospective meal, 165—68

Future, 97, 98—99, 138, 150, 201

Past, 97, 98, 99, 116—46, 195

Readying, 97, 99, 103—16, 195

Covey, Stephen, 218

Cross-affinity teams, 17, 28, 29, 99, 143, 146—52, 167, 251, 252, 255

Crum, Thomas F., 224

Customer, issues with, 64, 73—76, 88—89, 165

top

D

Damage repair, 40—41

Defects tracking, 82—83

DeMarco, Tom, 168—69

Derby, Esther, 128

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E

Edwards, Betty, 197

Effort data, 18, 39, 76ff., 107

analysis, 18

capturing, 39—40

collection, 76—83

sample collection e-mail, 79—81

E-mail messages, 3, 53—54, 62, 79—81, 89, 150, 152, 251

Emotional energy, 32—33, 41, 69—73, 153—54, 156, 159, 172ff., 186, 216—17, 227—31, 238ff.

Engineering, defined, 37

Event cards, 123—26

Exercises, see Postmortem exercises; Retrospective exercises

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F

Fable topics

ant relocates, 210

bee condo, 36—37

cookbook concept, 96

humiliation of wolf, 172

sharing wisdom, 68, 250

special tools, 190

swamp draining, 2, 58

Facilitation skills, 31, 44—47, 209—47

improvisation, 219—20

six valuable lessons, 211—20, 256

three fundamental rules, 212—15

Facilitator, 5, 10—12, 32—33, 44—45, 87—88, 91—92, 141, 176ff., 209—47

becoming skilled, 65, 126, 209—47

characteristics of, 44—45

checklist of, 91—92

criteria for, 44—45

incongruent, 245—47

preparation for job, 32—33, 57—65, 67—94, 215

sample biographical sketch, 87—88

as traffic cop, 213

Facilitator’s procedures, 220—40

Congruent Messages, 238—40

Dealing with Conflict, 220—24

Four Freedoms, 227—31

Handling Resistance to Change, 224—27

Ingredients of an Interaction, 235—37

Understanding Differences in Preferences, 231—34

Failure, xvi, 141, 171—87, 191, 193, 195

coping behaviors, 172ff., 178—85, 187

project, 60—61, 101, 171—87

Fearey, Peter, 168, 169

Fisher, Roger, 223

Flight of the Phoenix movie, 92, 134—36

FORTRAN, 14

Four freedoms, 155, 227—31

top

G

Gause, Donald C., 231

Gerber, Jane, 237

Goals, 16—17, 38—41, 64, 88—89, 97ff., 166—67, 199

Gomori, Maria, 237

Grinder, John, 162

Ground rules, 19—21, 97ff., 227—31

Group behavior, 217—18

Group size, 49

top

H

Handouts, 84—90, 93—94, 101, 116, 134, 138

Retrospective Pre-work, 88—90, 135, 138

What Is a Retrospective? How Should You Get Ready?, 85—86, 101, 116

Who Is Norm Kerth?, 87—88

Hero, 130—31

definition of, 131

Hocker, Joyce L., 224Humor and jokes, 21ff., 215, 246

top

I

Insanity, 197—200, 208

defined, 198, 201

Iran hostage crisis, 206

as failed project, 206

Jimmy Carter and, 206

It game, 131—33

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J

Java 88

Jones, Capers, 107

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K

Keirsey, David, 137, 234—35

Keirsey-Bates Theory, 136—37, 234—35

Kerth’s Prime Directive, see Prime Directive

Knowles, Malcolm, 120—21

Kroeger, Otto, 235

Kübler-Ross, Elisabeth, 180—82, 208

five coping stages, 180—82

top

L

Language

body, 238ff.

programming, 14, 88

Larson, Diana, 165

two-day schedule, 165—68

Law of Wisdom Acquisition, 3

Learnings, xv

project, xiii—xiv, 98ff., 124—27, 153, 157—63, 173ff.

Legal department, 90—91

Legal issues, xiv

Lewis, Richard S., 175

Loeschen, Sharon, 133—34

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M

Magic, 30—32, 98, 152—56, 217

Management, 14, 15, 19—21, 26—28, 29—30, 47—48, 50—51, 55, 69—73, 77—79, 149—52, 182, 193, 200, 204—5, 230—38

executive interviews, 193—95

proposal for, 92, 149—52, 200

resistance of, 15

session without, 138—43, 230

McLendon, Jean, 127, 190—92

Memories of project, xiv, 73ff., 86, 98, 105—8, 116—27, 157—63, 178

Messages, 139, 140, 141, 142, 161, 201, 238—45

congruent, 142, 235ff., 238—40

incongruent, 142, 240—45

Milne, A.A., xv

Mission setting, 201—6

Myers, I.B., 137

Myers, Ware, 208

Myers-Briggs Temperament Types, 231—35

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N

National Aeronautics and Space Administration (NASA), 174—75

Natural-affinity teams, 19, 23, 28, 111—12, 122—23, 129, 144, 146—47, 156, 159, 165, 167, 195, 196, 197

ground rules for, 111—16

Noah, 2

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O

Off-site retrospective

local, 49—51

residential, 49—52, 134, 144, 186

On-site retrospective, 49—50

Organizational culture, 41—43, 69—73, 86ff., 130—33, 150

characteristics of, 42—43

dysfunctional, 41—43, 178—79, 221—24

functional, 41—43

health, 41ff., 127—30

Owl, 2, 3, 37, 58, 68, 96, 172, 173, 180, 190, 210, 250

top

P

Paper, 157—63

Pigs, three little, 2, 3, 172

Posters, role of, 158, 160—63

Postmortem, xvi, 5, 171—87

conditions for project failure, 173—74

example of, 174—75

launching a revolution, 202

leading, 171—87

retrospectives vs., 168, 186—87

Postmortem exercises, 189—208

Art Gallery, 156, 195—97

CEO/VP Interview, 192, 193—95

Define Insanity, 197—201, 208

Make It a Mission, 201—6

Postpartum, xvi, 5

Preparing for a retrospective, 14—16, 57—65, 67—94

collect effort data, 76—83

connecting with managers, 69—73

creating an organizational chart, 73—76

developing initial goals, 71, 97ff.

readying the team, 84—90

Prime Directive, 7—8, 61, 101, 180, 260

Kerth’s, defined, 7

Problem-solving preferences, 135—38, 172ff., 218—20, 231—35

Procedure, 220—40

Process improvement, xvi, 61—62, 98ff., 160—62, 253ff.

Programming language, 14, 88

Project

effort data collection, 76—83, 107—8

failure, xvi, 14, 60—61, 107, 171—87

learnings, xiii, xiv, 73—83, 98ff., 157—63

success, defined, 107

Project management, 33, 73ff., 182, 199—200, 224—27

top

R

Real-world reentry, 163—65

Reifer, Don, 210—11

Retrospective, xiii—xiv, xv—xvi

See also Courses in retrospective meal; Handouts; Off-site retrospective; On-site retrospective; Preparing for a retrospective; Retrospective exercises; Retrospective reports; Scheduling issues; Selling a Retrospective

after, 249—61

agenda, 102

as archaeological dig, 15—16

artifacts , 5, 16, 21—22, 49, 85, 86, 92, 94, 116—21, 122, 166, 185

candidates to attend, 47—49, 59—62

case study, 13—33

day 1, 18—25, 165—68

day 2, 25—28, 166—68

day 3, 28—31

defined, 4, 6

effort data collection and, 76—83

engineering, 35—47

facilitator, xiv, 5, 10—12, 32—33, 44—45, 87—88, 91—92, 141, 209—47

flexibility of plan, 17, 165—68

goals, 16—17, 38—41, 70—72, 106, 163

group dynamics in, 17, 73ff., 105—8, 154—56, 217—18

guidelines, 20—21

humor in, 21ff.

learning and, xiii—xiv, 98ff., 157—63

legal issues, xiv

length, 53—55, 150, 165—68, 186—87

location, 49—52, 92

mapping, 11, 224—27

meal, 96ff., 165—68

names, 5—6

negative experiences, 8—10, 26, 31, 103ff., 128—30, 138—39, 145—46, 154—56

participation, 19—21

plan, 16—17, 39ff., 165—68

pre-work handout, 88—89, 93

Prime Directive, 7—8, 61, 101, 180, 260

purpose, 38—41

reasons for resistance, 69—73, 103—4

recreation in, 25, 26, 134—36, 144—45

reluctance to hold, 52—53, 55—56, 114—16, 201

of a retrospective, 259—61

as ritual, 4—5, 7—8, 10—11, 133

safety, 7—8, 19, 108—16, 141, 166, 227—31

sample, 13—33

sample handouts, 84—90

scheduling, 52, 102, 150, 165—68, 186—87, 200

selling, xiv, 57—65, 149ff.

signals to management, 72

size, 48—49, 168, 187

support, xiv, 65

when to arrive for, 93—94

Retrospective exercises, xiv, 16—17, 95—169

Artifacts Contest, 16, 21, 99, 116—21, 185

Change the Paper, 99, 157—63, 185, 199

Closing the Retrospective, 99, 163—65

Create Safety, 16, 19, 99, 108—16, 185

Cross-Affinity Teams, 17, 28, 99, 143, 146—52, 199, 251

Define Success, 16, 18, 99, 105—8

Develop a Time Line, 17, 23, 26, 99, 121—27, 128, 129, 131, 138, 146, 147, 166, 185, 199, 254, 255

Emotions Seismograph, 99, 127—30

I’m Too Busy, 99, 103, 165

Introduction, 99, 100—103, 193, 195

Making the Magic Happen, 17, 30, 99, 152—56, 199

Offer Appreciations, 23—25, 32, 99, 124, 130—33, 167

Passive Analogy, 17, 25, 32, 92, 99, 134—38

Repair Damage Through Play, 17, 28, 32, 92, 99, 124, 144—46

Search for Artifacts, 21, 116—21, 166, 185

Session Without Managers, 26, 99, 112, 138—43, 144, 197, 230

Retrospective reports, 167, 251, 252—59

collecting, 253—56

how to use, 256—58

sample, 254—55

secure location for, 258—59

Risk-taking, 31, 151, 152, 186

See also Safety

Ritual, 4—5, 7—8, 133

top

S

Safety, 7—8, 19, 31, 94, 97ff., 102, 108—16, 141, 152, 166, 258—59

ground rules, 111—12, 114, 166, 227—31

vote on, 110, 112—13, 166

Sample retrospective, 13—33

day 1, 18—25, 165—68

day 2, 25—28, 166—68

day 3, 28—32

Satir, Virginia, 133, 143, 206, 231, 235—36, 237, 238, 240, 247

interaction model, 235—36, 238

Sawyer, Ruth, 121

Scheduling issues, 16ff., 52, 55—56, 76ff., 102, 165—68

Seashore, Charles N., 143

Seashore, Edith Whitfield, 143

Self, use of, 175, 238ff.

Self-esteem, 183—85, 207, 244

Selling a retrospective, xiv, 57—65

helping the customer, 63—64

listening and, 64—65

ongoing support and, 65

qualify the customer, 64

understanding the market, 59—62

Shaffer, Carolyn R., 121

Silver-bullet remedy, 179

Singed-Tail, 2, 68—69, 96, 172—73, 180, 250, 253, 256

Skills, 32—33, 44—47

Smalltalk, 88

Social engineering, xiv

Social proof, 201

Software, xiii, 2

developers, xv, 15

development, 45, 127, 159, 162, 200, 201—2, 247

engineering, xiv, 2—3, 32—33, 253

engineering vs. social engineering, xiv

industry, xiii

project, xiii, 4, 5

Star Trek, character skills, 45, 242

Stewart, Jimmy, 134

Strider, Eileen, 6, 127

Strider, Wayne, 6

Systems integrator, 79

top

T

Team, xvi, 92, 93

Thuesen, Janey, 235

Time line, 17, 23, 26, 92, 99, 121—27, 138, 199, 205, 255

building activities, 121—23, 128, 129, 134, 166—67

mining for gold, 17, 26, 28, 121, 124—27, 128, 139, 146, 166, 167, 185, 261

"To Do" lists, 92, 104, 105, 165, 198—201

poster versions, 160—62

Tools, 87, 190

True Story topics

admitting failure, 190—92

artifacts contest, 119

car salesman, 63—64

collecting reports, 257—58

cookbook concept, 96

crisis intervention, 55—56

"Don’t Do"/"Do Differently" posters, 160—62

"Don’t Do" revisited, 199—200

executive commitment, 204—5

facilitator vs. manager, 46—47

four freedoms, 230

half-day retrospectives, 150

improving communication, 216—17

problem-solving preferences, 234

safety vote, 113, 114—15

subcontractor, 90—91

time line, 127

Type identification, 135—37, 231—34

Type theory, see Type identification

top

U

UNIX-based applications, 14

Ury, William, 223

User feedback, 161, 200

top

W

Wall chart, see Time line

Weinberg, Gerald M., xii—xiv, 138, 143, 218, 231, 235, 237, 238, 240, 247

observer position, 238ff.

Wilmot, William W., 224

Winnie-the-Pooh, xv

Wisdom

acquisition law, 3

collective, 40, 166

project, 101, 187, 256ff.

Wolf, see Singed-Tail


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