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Index of

Peopleware:
Productive Projects and Teams,
2nd ed.

by Tom DeMarco and Timothy Lister

ISBN: 978-0-932633-43-9  
©1999  264 pages   softcover  
$33.95 (plus shipping)

Subject(s): Software Project Management, Team Management

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A | B | C | D | E | F | G | H | I | J | K | L | M

N | O | P | Q | R | S | T | U | V | W | X | Z


Albrecht, A., 229, 233

Alexander, C., 81-91, 228, 230, 233

meta-plan, 83

organic order theory, 82-84

Amazon.com example, 211

Ambrose example, 215-16

Aptitude tests, 102-3

Aristotle, 223

Atlantic Systems Guild, 89, 194, 248

Auditions, 103-4, 148

Augustine, N., 229, 233

Automated software development, 33

top

B

Bailey, J., 229, 234

Bartol, K., 230, 234

Basili, V., 229, 234

Bell, A., 69-70

Bell Laboratories, 67, 110

Black Team, 129-31, 136

Boehm, B., 26, 228, 229, 234

CoCoMo productivity metric, 26

Bonham, B., 170

Brady, J., 229, 234

Brainstorming, 11-12, 164-65, 231

Branton, R., 169

Bridges, W., 198, 232, 234

Brill, M., 229, 230, 234

Brunner, J., 52, 229, 234

Bureaucracy, 15ff., 135

Bureau of Labor Statistics, 112

top

C

Cadre Technologies, 151

Capability Maturity Model (CMM), 187, 188, 189ff.

Key Process Area (KPA) of, 187ff., 192

Change, 194-201

agents of, 194-95

continuum, 196-98, 231

failure and, 201

Machiavelli's ideas on, 195

middle management and, 212-14

modes of, 198-200

organizational learning and, 210

redesign example and, 211

resistance to, 196

responses to, 194, 196-98

Satir model of, 199-200

security in, 200-201

stages of, 198-200

uncertainty in, 195-96

Chaos, 199-200

Cincinnati Gas & Electric, 127

Clique, 127-28, 138-39

Closure, 151-53

CMM: See Capability Maturity Model

Coaching, 182-83

by manager, 182

by team members, 182-83

Codd and Date Consulting Group, 34

Coding War Games, 44-50, 72, 162-64, 228, 229

effects of workplace and, 48-50, 54-56

sample time sheet, 64

Community, 222-26

Aristotelian politics and, 223-24

example of, 225-26

Competition within teams, 181-85, 213

Constantine, L., 147

Cornell University research, 78, 230, 231

Corporate culture:

Coding War Games and, 48

E-Factor and, 67

effect on productivity, 48

effect of relocation on, 108-10, 173-74

entropy, 99

goals and, 124-26, 135

healthy, 31, 144-45, 150-57

hiring and, 95-97

paging system and, 40, 75

of permanence, 111-12

posters and plaques, effect on, 177-79

teams and, 121

telephone and, 72ff.

turnover and, 105-12

Cottage industry, 167-68

Couger, J., 234

Creativity, 178

Crosby, P., 22, 228, 235

Cubicles, 40, 79, 86, 136

top

D

Darth Vader example, 192

Data General, 17, 228

Deadlines, 11-12, 25, 29, 34, 232

phony, 137-38

resources and, 20

staffing and, 218-19

deBono, E., 133, 230, 231, 235

DeMarco, T., 198, 227, 228, 229, 232, 235, 248

anecdotes, 10-11, 13, 34, 43, 59, 67, 71-72, 110, 125, 137, 144-45, 167, 184, 188, 201, 215-16, 221, 222

DeMarco/Lister Effect, 56

Deming, W., 183-84, 231, 235

pride of workmanship and, 183-84

Deterministic system, 113-14

Digital Equipment Corp., 147

Dittrich, R., 53, 229, 235

Documentation, 116

Downsizing, 207-8

Dress code, 97-98, 157

DuPont, 118, 127

top

E

E-Factor, 66-67, 171

EG&G, 112

E-mail system, 73-74

Environment, office:

characteristics of ideal, 81-91

costs of, 51-59

creative, 78

enclosed area, 75-80

factors correlated to performance, 49-50, 179

floor plans and, 39-40, 52, 56, 79, 86-87, 136

flow and, 63-68

productive, 146

windows in, 40, 87-88

Environmental Factor, 66-67, 171

ESS1 project relocation, 110

Estimating methods, 12

Jeffery-Lawrence data on, 26-28, 228, 236-37

top

F

FedEx example, 211

Fellows, 168, 170

Floor plans, office, 39-40, 76

cubicles, 40, 86, 136

open plan, 52, 79

patterns of design, 84-90

people density and, 56

possible arrangements, 87

Flow, 63-68

telephone and, 69

Foreign element, 199

Forester, C., 95, 235

Fujitsu, 23, 161

Furniture layouts, 87

Furniture Police, xi, 37-41, 76, 136

top

G

General Electric, 127, 144

Getaway ploy, 57, 145-47, 165-66

Gilb, T., 59, 229, 236

Gilbert, T., 229, 236

Gilb's Law, 59

Goleman, D., 229, 236

Gordon, W., 231, 236

Gurus, 168

top

H

Hawthorne Effect, 119-20, 160, 230

Hewlett-Packard, 23, 111

High-tech illusion, 5-6, 32, 33, 119

Hiring, 95-97

aptitude tests for, 102-3

auditions and, 103-4, 148

interview for, 100-104

terminating and, 113

Hitachi Software, 23, 112

Hodges, P., 230, 236

Holgar Dansk, xi, 172-74, 231

Hornblower, H., 95, 96, 235

Human capital, 202-8, 210, 221, 224

Humphrey, W., 187, 188, 199

top

I

IBM, 161

workplace study, 53-54, 62, 229

Interrupt-free time, 49, 63-67, 75

telephone and, 72ff.

Intrapreneurs, 168, 169

Inversion, 133, 165

Iterative design, 8

Iyengar, S., 227, 238

top

J

Jaynes, J., 230, 236

Jeffery, R., 26-29, 228, 229, 236, 237

Job interview, 100-104

Job satisfaction, 60, 105-12, 151-56

Joel, B., 15-16, 228

Johnson, J., 196, 197, 231

Jones, C., 28, 135, 227, 228, 229, 230, 236

top

K

Karlstrom, K., 227

Ketchledge, R., 110

Key Process Area (KPA), 187ff., 192

Kidder, T., 228, 236

top

L

Laetrile, 30-34

Language, effect on productivity, 32-33, 47

Lawrence, M., 26-29, 228, 229, 236, 237

Leadership, 155, 178

posters, 178

Lister, T., 227, 228, 229, 235, 248

anecdotes, 9-10, 18, 30-31, 38-39, 57, 73-74, 98, 104, 134, 145-46, 189, 196, 201, 210

Loyalty, 178

top

M

Machiavelli, N., 195, 231, 237

Maginot Line example, 209

Management, 178, 181-82, 183-84

See also Management sin; The Management Team; Managers

Aristotelian politics and, 223-24

defensive, 133-35, 144

definition, 9, 34, 96

folklore, xiii, 42

learning and, 213-14

by objectives (MBO), 183-84

Seven Sirens of, 31-34

Spanish Theory, 14-18

style, 7-9

thermodynamic law of, 99

Management sin, 215-21

of fragmentation of time, 219-20

of overstaffing, 217-19

of status meetings, 215-17

Management Team, The, 212-13

Managers:

born versus made, 95-96

communication among, 212-14

community and, 222

competition, approach to, 181ff., 213

deadlines and, 138

disorder and, 159

experience and, 210

hysterical optimism of, 124

middle, 212-14

natural authority and, 148-49

open kimono, 143-49, 159

overtime and, 180

personnel hiring, 95-97

productivity and, 32

teamicide and, 213

teams and, 128ff., 181ff., 212-13

in white space, 213-14

Mao Tse-tung, 120

Matsubara, T., x, 22, 228, 238

Mazzucchelli, L., 151

MBO: See Management by objectives

McCue, G., 53-54, 62, 229, 237

McMenamin, S., ix, x, 168, 194

Meabon, N., 231

Measurement schemes:

of individual performance, 45-46, 61, 183

of productivity, 52-53, 58-61, 229

of workplace costs, 51-59

Medici family, 195

Meetings, 215-17

as ceremony, 216, 217

Menninger Business Institute, 196, 231

Meta-plan, for facility design, 83

Methodology, 8, 114-20, 135

Big-M, 186

Methods, standardized, 116, 118

convergence of, 118

survey, 196

MicroSage Computer Systems, 170

Mills, H., 48, 229, 237

Morrissey, J., 228, 237

Motivation, worker, xi, 28-29, 60, 117

posters and plaques for, 177-79

Mushet, M., 169

top

N

Negroponte, N., 211, 232

New South Wales data, 26-29, 228

Noise, effect on productivity, 37, 40, 43, 49-57, 75-80, 91, 136

Cornell research on, 72, 230

people density and, 56-57

telephone, 49, 72

work modes and, 62-68

top

O

Office environment: See Environment, office

Open office plan, 52, 79

Organic order, 82-84

Organizational learning, 209-14

employee turnover and, 209-11

experience and, 209-11

via management communication, 211-13

middle management and, 212-14

redesign example, 211

in white space, 213-14

Orr, K., 117, 152, 230, 231, 237

Overstaffing, 217-19

Overtime, 13-18, 42-43, 179-80, 231

negative impact of, 179-80

teamicide and, 179-80

time accounting and, 64-65

top

P

Pacific Bell, 112

Page-Jones, M., ix-x

Paging system, 40, 75, 173

Paperwork, 116, 135

Parkinson, C., 228, 237

Parkinson's Law, 23, 24-29, 145, 171, 228

Parsons, H., 230, 237

Partitioned workspace, 40, 79, 86, 136

Patterns, for office design, 84-90

Peer review, 118

People Store, 9-10

Personnel, 205-7

See also Human capital

investment in, 204-8

retention of, 210

turnover, 205-8, 210-11, 224

Pilot project, 160-62

Politics, Aristotelian, 223-24

Popcorn standard, 98-99

Portfolio, 101-2

Prideful workmanship, 178

Privacy, effect on productivity, 40, 54-55, 75-80, 89-90

Process improvement programs, 186-93

Big-M methodologies, 186

history of, 186-87

staff turnover and, 224

Production environment, 7

Productivity:

See also Privacy, effect on productivity

definition of, 14, 17

estimating and, 26-29

factors, 31-34, 44-50, 229

fragmentation of time and, 219-20

improvement, 31-34

Japanese, 22

languages and, 32-33, 47

Lawrence-Jeffery studies, 26-29

Louise and Ralph example, 205-6

measurement of, 26-29, 45-50, 52-53, 58-61, 229

noise, effect on, 37, 40, 43, 49-57, 62-68, 72, 75-80, 91, 136, 230

overtime and, 13-18, 42-43

pilot project and, 160-62

programmer, 27-28

relocation and, 110

of software industry, 32

technology and, 3-6, 31-32

turnover and, 205-6

windows and, 40, 87-88

Product quality, 137, 151

defined, 17

Japanese, 22, 23

MTBF and, 21

resources and, 20

schedules and, 11-12, 17-23, 26-29, 34

self-esteem and, 19-20, 144-45

windowed office space and, 40

workspace quality and, 55-57

Professional, as code word, 98-99, 157

Profit-and-loss example, 202-3

Project:

catalyst, 10-11

development environment, 7-8

personnel, 9-10, 96, 148, 227

pilot, 160-62

politics, 4, 217-19

risk and, 189-90, 191ff.

schedules, 11-12, 17-18, 19-23, 25-29

sociology, 4, 8, 103

staffing plan, 217-19, 232

surveys, 3-4, 26-29, 44-50, 72, 162-64, 227

tournament, 163-64

top

Q

Quality, 178

CMM and, 190

cult of, 151-52

motivation and, 178

of products, 19-20, 23, 137, 144-45, 178

of workspace, 37ff., 55-57

of work time, 42-43, 59, 64-68, 74, 136-37

top

R

Reader's Digest, 111

Resistance-to-Change Continuum, 196-98, 231

Risk, 189-90, 191ff.

Robbins, T., 144, 230, 238

Robertson, J., x

Robertson, S., x, 214

top

S

Sackman, H., 229, 238

Salary:

programmer performance and, 47

teamicide and, 183

workspace cost and, 51-52

Santa Teresa study, 53-54, 62, 229

Satir, V., 199-200, 232, 238

Satir change model, 199

Schedules, 11-12, 17-18

Self-esteem, and product quality, 19-20, 144-45

Ski trip example, 201

Skunkworks project, 147

Software backlog, 33

Software Engineering Institute (SEI), 186-87, 188, 190, 192

Soloway, E., 227, 238

Southern California Edison, 112

Southern Company Services, 161, 169

Spanish Theory of Management, 14-18

Staffing: See Personnel; Project staffing plan

Standardization:

of methods, 7, 116, 187-88

of products, 161, 187

Status quo, and change model, 198ff.

Survey of development projects, 3-4

Coding War Games, 44-50, 72, 162-64, 228

Lawrence-Jeffery data, 26-29

Swogger, E., 231

System, all-human, 113

top

T

Tajima, D., 22, 228, 238

Team, 121ff., 179-80, 181-85, 213

Black, 129-31

catalyst, 11

as choir, 185

competition within, 181-85, 213

elite, 153-54

flexibility of, 179

formation, 26, 132-39, 150-56

goals and, 124-26

heterogeneity of, 156, 180

hiring, 103-4

interactions, 136-37, 183

jelled, 123-29, 132-35, 143ff., 149, 156, 179, 182, 213

member selection, 96, 148, 174

purpose, 126

quality and, 23, 144-45, 178

sociology, 8, 147-48

as sports metaphor for, 184-85

uniformity of, 156, 180

workspace, 89-90, 136

Teamicide, xi, 132-39, 177-80, 183-84, 213, 220

competition and, 183-184

overtime and, 179-80

performance measurement and, 183

time fragmentation and, 220

Technology, 32

Telephone, xii, 69ff., 173

effect on productivity, 49

ethic, 72ff.

interruption by, xii, 63-64

Termination, 113

Thomis, W., 67

Thomsett, R., 143, 230, 238

Time accounting, 64-65

Timeless Way of Building, 81-91

Time sheet, 64

Townsend, R., 109, 230, 238

Training, 108, 112, 118, 165

Turnover, worker, 105-12, 205-7, 210-11, 224

costs of, 105-8

promoting and, 107

teams and, 127

top

U

Uniformity, corporation's need for, 96-97, 99, 156

Uninterrupted hours, 63-67, 72-75

top

V

Voice-mail system, xii, 73

top

W

Wall Street and staffing policies, 207-8

War games, 162-64

See also Coding War Games

Weinberg, J., 180, 231

Weinberg, S., 34

White space example, 213-14

Wiener, J., 144

Windowed office space, 39-40, 87-88, 228

Women on teams, 156

Workaholics, 16

Workers, as interchangeable parts, 7, 108

Workplace:

characteristics of ideal, 81-91

cleanliness, 38

community, 222-26

costs, 51-59

decor, 76-77

design, 37, 40, 75-80

indoor versus outdoor, 89

noise, 37, 43, 49-57, 62-68, 75-80, 91, 136

privacy, 37, 40, 54-55, 75-80, 89-90

quality and product quality, 55-61

Work to rule, 117

Work time, 42, 59

accounting system, 64-65

brain time, 62-68

quality, 42ff., 74, 136-37

time sheet example, 64

work modes, 62

Wu, S., 228, 237

top

X

Xerox Corp., 153

top

Z

Zawacki, R., 234


A | B | C | D | E | F | G | H | I | J | K | L | M

N | O | P | Q | R | S | T | U | V | W | X | Z


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Features
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Table of Contents
Preface
Excerpt: "Teamicide Revisited"
Index
Author Interview

Interview with Tom DeMarco on Qualityplustech
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Interview with Timothy Lister on Qualityplustech
Windows Media
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Practical Project Management: Restoring Quality to DP Projects and Systems, by Meilir Page-Jones

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