Acknowledgments
Preface
Introduction: The Invisible Revolution
PART I: TODAY AND TOMORROW
1 Hackers, Headaches, and Headlines
Software: Process and Product
Hackers - A Culture Emerges
Headaches - Quality and Timeliness
Headlines - Out of the Closet and into Our Minds
2 Software in the Twenty-first Century
The Workplace
Monogrammed and Other Customized Products
Customized Information
Navigating a Sea of Information: Storm Warnings
In Search of New Modes of Education
The Little Red School House
Communications
A Network Collapse: The Case of the Wandering
Bug
A Network Collapse: Malicious Mischief
A Global Economy
3 Orthogonal Connections
Cities and Software
Drive By Wire
Artificial Reality
Software Psychosis
Software and Human Evolution
The Way We Think
The Quest for HAL
Intelligent Machines
Social Consequences
The Millennium Cometh
PART II: ORIGINS
4 In the Beginning
The Era of the Mainframe
New Concepts in Small Packages
Coming of Age
The Software Dilemma
5 The Driving Force
Danger Signs
Competition in the Land of the Rising Sun
Of Knowledge and Power
Computing Power: Potential and Reality
PART III: CULTURE, COMMUNITY, AND CREATION
6 Corporate Cultures
The Establishment
The Young Bulls
The Start-Up
It's Crazy, But It Just Might Work
Everybody Else Is Stupid
The Wall
Consensus and Paralysis
Work and Fun
Structure in the Midst of Chaos
The Last Word on Corporate Cultures
7 Who Are The People
A Personality Profile
It Takes All Kinds to Build a Team
The Roles People Play
The Sorcerer and the Apprentice
Learning the Craft
Who Is the Customer
Shopping for Software
Communicating with the Customer
The User
The People - Final Comments
8 What They Do and How They Do It
Software Quality
What They Did
What They Do
How They Do It
The Iceberg
A Software Legacy
What Should Have Been Done?
Engineering Tools and Automation - A Retrospective
People and Tools
Tools of the Trade
Challenges and Chainsaws
What Have The Learned?
PART IV: MAKING SOFTWARE WORK FOR YOU
9 To Buy or to Build (or Maybe Both)
It All Begins With A Simple Purchase
The NIH Syndrome
The BWC Syndrome
The Maintenance Trap
Buying It, Then Building It
Building It, Then Buying It
Last Thoughts
10 Software and You: How to Profit
A Simple Strategy
The Problem of Choices
The Road to Sophistication
The Road to Knowledge
The Road to Creativity
The Road to Tomorrow
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