Our Blog Excerpts Savings Contact


Dorset House Publishing
High-Quality Books on Software Engineering and Management.  Since 1984.
dorsethouse.com > titles


iDH Sign-Up

Get Our e-News
Delivered by FeedBurner

Contents of

Quality Software Management:
Vol. 1: Systems Thinking

by Gerald M. Weinberg

*Now in softcover, at a lower price*

ISBN: 978-0-932633-72-9  
©1992  336 pages   softcover  
$36.95 (plus shipping)

Subject(s): Software Management, Software Quality & Productivity, Systems Thinking

For customers interested in the hardcover edition: Please note that we have a limited number of hardcover edition books (ISBN: 978-0-932633-22-4), available for their original price of $41.95, plus shipping. Contact us via e-mail, telephone, or fax to request hardcovers.

*For UPS Ground within U.S. only.
For more info., or for Int.'l or rush orders, click here.

Rate this



I Patterns of Quality

1. What Is Quality? Why Is It Important?

1.1 A Tale of Software Quality
1.2 The Relativity of Quality
1.3 Quality Is Value to Some Person
1.4 Precision Cribbage
1.5 Why Improving Is So Difficult
1.6 Software Culture and Subculture
1.7 Helpful Hints and Suggestions
1.8 Summary
1.9 Practice

2. Software Subcultures

2.1 Applying Idea to Software
2.2 Six Software Subcultural Patterns
2.3 Pattern 0: Oblivious
2.4 Pattern 1: Variable
2.5 Pattern 2: Routine
2.6 Pattern 3: Steering
2.7 Pattern 4: Anticipating
2.8 Pattern 5: Congruent
2.9 Helpful Hints and Suggestions
2.10 Summary
2.11 Practice

3. What Is Needed to Change Patterns?

3.1 Changing Thought Patterns
3.2 Using Models to Choose A Better Pattern
3.3 Opening Patterns to Information
3.4 Helpful Hints and Suggestions
3.5 Summary
3.6 Practice

II Patterns of Managing

4. Control Patterns for Management

4.1 Shooting at Moving Target
4.2 Aggregate Control Model
4.3 Patterns and Their Cybernetic Control Models
4.4 Engineering Models
4.5 From Computer Science to Software Engineering
4.6 Helpful Hints and Suggestions
4.7 Summary
4.8 Practice

5. Making Explicit Management Models

5.1 Why Things Go Awry
5.2 Linear Models and Their Fallacies
5.3 Diagram of Effects
5.4 Developing a Diagram
5.5 Nonlinearity Is The Reason Things Go Awry
5.6 Helpful Hints and Suggestions
5.7 Summary
5.8 Practice

6. Feedback Effects

6.1 The Humpty Dumpty Syndrome
6.2 Runaway, Explosion, and Collapse
6.3 Act Early, Act Small
6.4 Negative Feedback - Why Everything Doesn't Collapse
6.5 Helpful Hints and Suggestions
6.6 Summary
6.7 Practice

7. Steering Software

7.1 Methodologies and Feedback Control
7.2 The Human Decision Point
7.3 It's Not the Event That Counts, It's Your Reaction to the Event
7.4 Helpful Hints and Suggestions
7.5 Summary
7.6 Practice

8. Failing to Steer

8.1 I'm Just a Victim
8.2 I Don't Want to Hear Any of That Negative Talk
8.3 I Thought I Was Doing the Right Thing
8.4 Helpful Hints and Suggestions
8.5 Summary
8.6 Practice

III Demands That Stress Patterns

9. Why It's Always Hard to Steer

9.1 Game of Control
9.2 Size / Complexity Dynamic in Software Engineering
9.3 Helpful Hints and Suggestions
9.4 Summary
9.5 Practice

10. What Helps to Stay in Control

10.1 Reasoning Graphically About the Size / Complexity Dynamic
10.2 Comparing Patterns and Technologies
10.3 Helpful Interactions
10.4 Helpful Hints and Suggestions
10.5 Summary
10.6 Practice

11. Responses to Customer Demands

11.1 Customers Can Be Dangerous to Your Health
11.2 The Cast of Outsiders
11.3 Interactions with Customers
11.4 Configuration Support
11.5 Releases
11.6 Helpful Hints and Suggestions
11.7 Summary
11.8 Practice

IV Fault Patterns

12. Observing and Reasoning About Errors

12.1 Conceptual Errors About Errors
12.2 Misclassification of Error Handling Process
12.3 Observational Errors About Errors
12.4 Helpful Hints and Suggestions
12.5 Summary
12.6 Practice

13. The Failure Detection Curve

13.1 The Difference Detection Dynamic
13.2 Living with the Failure Detection Curve
13.3 Helpful Hints and Suggestions
13.4 Summary
13.5 Practice
13.6 Chapter Appendix: Official Differences Between the Pair Pictures in Figure 13-1

14. Locating the Faults Behind the Failures

14.1 Dynamics of Fault Location
14.2 Circulation of STI's Before Resolution
14.3 Process Faults: Losing STI's
14.4 Political Time: Status Walls
14.5 Labor Lost: Administrative Burden
14.6 Helpful Hints and Suggestions
14.7 Summary
14.8 Practice

15. Fault Resolution Dynamics

15.1 Basic Fault Resolution Dynamics
15.2 fault Feedback Dynamics
15.3 Deterioration Dynamics
15.4 Helpful Hints and Suggestions
15.5 Summary
15.6 Practice

V Pressure Patterns

16. Power, Pressure, and Performance

16.1 The Pressure / Performance Relationship
16.2 Pressure to Find the Last Fault
16.3 Stress / Control Dynamic
16.4 Forms of Breakdown Under Pressure
16.5 Management of Pressure
16.6 Helpful Hints and Suggestions
16.7 Summary
16.8 Practice

17. Handling Breakdown Pressures

17.1 Shuffling Work
17.2 Ways of Doing Nothing
17.3 The Boomerang Effect of Short-Circuiting Procedures
17.4 How Customers Affect Boomerang
17.5 Helpful Hints and Suggestions
17.6 Summary
17.7 Practice

18. What We've Managed to Accomplish

18.1 Why Systems Thinking?
18.2 Why Manage?
18.3 Estimating Our Accomplishments
18.4 What Each Pattern Has Contributed
18.5 Meta-Patterns
18.6 Helpful Hints and Suggestions
18.7 Summary
18.8 Practice


Listing of Laws, Rules, and Principles

Author Index

Subject Index

Return to Book Page

Table of Contents

Dorset House Catalog
This Book's Flyer

By this Author
General Principles of Systems Design
The Psychology of Computer Programming: Silver Anniversary Edition

Also Recommended

An Introduction to General Systems Thinking: Silver Anniversary Edition, by Gerald M. Weinberg

Five Core Metrics: The Intelligence Behind Successful Software Management, by Lawrence H. Putnam and Ware Myers

Quality Software Management, Vol. 2: First-Order Measurement, by Gerald M. Weinberg
Quality Software Management, Vol. 3: Congruent Action, by Gerald M. Weinberg

Quality Software Management, Vol. 4: Anticipating Change, by Gerald M. Weinberg

How to Order

To order this book by credit card directly from Dorset House in New York, please call (800) 342-6657 or (212) 620-4053, weekdays, 9am to 6pm. Alternatively, print out our Faxable Order Form and fax to (212) 727-1044.

To order this book from an online bookstore, please see above.

To purchase at a bookstore, contact our Recommended Booksellers to verify availability. Any store can order from Dorset House using the book's title and ISBN number. Also, bookstores can order our books through Baker & Taylor.

We'd like to make it easy for you to order, so please contact us at any time for help!

New: 3143 Broadway, Suite 2B    New York, New York 10027    USA
1-800-DH-BOOKS or 212-620-4053, fax 212-727-1044
Copyright © 1996-2008 by Dorset House Publishing Co., Inc. All rights reserved.
Home | Blog | Savings | Stores | Features | Titles | Authors | Subjects | Orders | About | Contact | Legal