Contents of

Everyday Heroes of the Quality Movement
From Taylor to Deming—The Journey to Higher Productivity

by Perry Gluckman and Diana Reynolds Roome
foreword by W. Edwards Deming

ISBN: 0-932633-26-9  
©1993  216 pages   softcover  
$25.95 (includes $6.00 for U.S. shipping by UPS)

Subject(s): Software Quality & Productivity

	*For UPS Ground within U.S. only. For more info., or for Int.'l or rush orders, click here.

Acknowledgments
Preface
Foreword
Introduction to the Second Edition

Introduction

1. The Manager's Story: A Matter of Fortitude

Lessons from the Manager's Story
Wanda's Unappreciated Accomplishments
Perception versus Reality?
Leadership Is No Picnic

2. The Buyer's Story: No More Deals

Lessons from the Buyer's Story
Which Kind of System: Complex or Linear?
Scapegoating Changes Nothing
Making Forecasts Work for the Company
No More Deals: Building Trust with Suppliers

3. The Engineer's Story: One Step Back, Two Steps Forward

Lessons from the Engineers Story
Excess Complexity Hurts Every System in a Company
The Product as a Work of Art
The Role of Information
The Schedule Battle
Finding the Bottleneck and Balancing Work Flow

4. The Worker's Story: Questioning Old Habits

Lessons from the Worker's Story
Motivational Techniques Are Futile
Problems in the System
Complexity
The Rule of Quotas, Ranking, and Numbers
Fear Does Damage

5. The President's Story: Wealth Is More Than Money

Lessons from the President's Story
The New Meaning of Wealth
Pragmatism Works Better Than Planning
Technology Isn't Always the Answer
Too Much Emphasis on Finance
The Money Trap
People as Contributors

6. The Consultant's Story: Paradigms of Leadership

Lessons from the Consultant's Story
Developing and Analyzing a System Is Essential
Encouraging Change for Ongoing Improvement
From Management to Leadership
The Concept of Synchronous Events
The Consultant's Role in Continuous Process Improvement
What Makes A Good Client?

Afterword - Where Are We Now? What Next?
Axioms for Taylor's Philosophy
Axioms for Deming's Philosophy
Comparison and Contrast Between Taylor and Deming
The Next Step

Glossary
About the Authors

To order this book by credit card directly from Dorset House in New York, please call (800) 342-6657 or (212) 620-4053, weekdays, 9am to 6pm. Alternatively, print out our Faxable Order Form and fax to (212) 727-1044.

To order this book from an online bookstore, please see above.

To purchase at a bookstore, contact our Recommended Booksellers to verify availability. Any store can order from Dorset House using the book's title and ISBN number. Also, bookstores can order our books through Baker & Taylor.

We'd like to make it easy for you to order, so please contact us at any time for help!