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A
Accessibility, 12-16
Amplifying Your Effectiveness (AYE) Conference,
1-3, 6
Anxiety Metric, 48, 50-52
Apple, 9, 133, 135
Audition interviewing, 59ff.
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B
Bach, James, 4, 6, 7, 9ff., 93, 123ff., 135
Bayer, Sam, 80
Benesh, Marie, 5, 71, 82ff., 136
Blame, 51, 65, 97
Blindness, 12-16
Block, Peter, 50
Braille, 4, 7, 13
Brenner, Rick, 3, 5, 71, 73ff., 136
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C
Cathode ray tube (CRT), 13, 14
Change, 3, 4, 7, 30, 33, 93, 95ff., 103-13, 134
customers and, 104-6, 111-12
management of, 106-8, 110-12, 117-20
organizational, 93, 103-13
personal, 7, 134
Satir Model of, 6, 93, 95-102, 106
Chaos stage, 98-99, 101
Circular causation, 104-6
Client-management application example, 51-52
Communication, 3, 18, 64, 97, 100, 107, 120
See also Satir Interaction Model; Teams
Conflict Metric, 48-49, 52
Congruence, 5-6, 57-62
Consultants, 4, 17, 31, 62, 74, 78, 80, 123-24
Context-switching, 23-24
Crosby, Philip, 9
Crunch projects, 4, 8, 25-42
customers and, 26-27, 32, 34, 36-38
examples of, 28-29
identifying, 26, 28
impact of, 28, 30-35
management and, 37-38
pseudo-crunch, 26-28
shaping of, 36-41
sponsor's role on, 26, 27, 33-34, 37-38, 40
stakeholders' role on, 34-37
subproject for, 39-40
teams and, 27, 31-32, 34-35, 37, 40
Culture, 3, 80, 86, 128-30
types of, 129
Customers, 27, 32, 34, 36, 37, 38, 56, 68-70,
89, 104-6, 111-12, 118-19, 123-24, 137
See also Crunch projects; Runaway projects
irate, 68-70
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D
Data mining, 115-16
Derby, Esther, 4, 6, 93, 103ff., 136
Diagram of effects, 105, 113
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E
Effectiveness, 1-7, 43, 53, 71, 83, 93, 133,
134
levels of, 3, 6
projects and, 71
Empowerment, 7ff.
Enterprise resource planning (ERP), 5, 82-87
communication and, 83, 87
decision-making and, 84-85, 87
infrastructure and, 85-86, 87
living with, 86-87
requirements and, 83
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F
Fjelsted, Kevin, 4, 5, 7, 12ff., 136
Food and Drug Administration (FDA), 29, 39, 116,
140
Foreign element, 97-98, 102
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G
Gause, Donald C., 41
Gray, Don, 3, 4, 6, 7, 17ff., 137
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H
Haiku, 3, 5, 71, 73-74
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I
Information technology (IT), 47, 51, 130, 141
Integration, 99, 101
Internet, 15-16, 28, 130
Interviewing, 5, 21-22, 57-62
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K
Karten, Naomi, 3, 4, 43, 54ff., 61, 68ff., 133ff.,
137
King, Bob, 4, 5, 6, 43, 45ff., 138
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L
Late Status Quo, 96-97, 100
Lesser flamingo, 68-70
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M
Management, 4, 21-24, 26, 31-41, 47-52, 71, 75,
80, 87, 89, 97-98, 100-101, 103-4, 106-8, 110-11,
112, 117-20
of change, 106-8, 110-12, 117-20
of crunch project, 26-41
decision-making, 22, 82, 84-85
of development, 80, 117-19
interacting with, 47-52
of interviewing, 57-62
negotiation with, 26, 30, 37-38, 42, 51-52, 79
project, 4, 11, 21-24, 71, 75, 89, 104, 120
of quality, 103
of risk, 111
Satir Change Model and, 97-98, 100-101
sponsorship, 33-34
support from, 26, 33, 37-38, 87
of teams, 63ff.
of testing, 103, 130
Medvick, Patricia, 3, 6, 93, 114ff., 138
Methodology gap, 126
Monty Python example, 88
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N
National Federation of the Blind (NFB), 16
New Status Quo, 100, 101
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O
OPTACON, 13, 14
Overtime, 66, 106, 109-10
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P
Pancake analogy, 78-81
Parallel projects, 21-24
context-switching and, 23-24
Partnership Principle, 18, 19, 20
Passion Principle, 19-20
Pause Principle, 17-18
Pay Attention Principle, 18
Person Principle, 20
Pioreck, Brian, 4, 5, 71, 78ff., 139
Problem-solving, 3, 7, 17-20
Programming, 9
Project, 4, 5, 8, 23, 25-42, 47-52, 71, 73ff.,
79-81, 87-91, 97
See also Crunch projects; Management; Overtime;
Parallel projects; Requirements; Risk; Stakeholders
deliverable, 23, 37, 38, 40, 79-81
failure, 26, 35, 36, 74
goal, 80, 114-15
metrics, 47ff., 53, 80
pancake analogy to, 78-81
ranking, 24
repository, 83
runaway, 88-91
schedule, 4, 5, 36, 73, 74, 75-77, 85, 89
scope, 38, 39-40
slip, 5, 75-77
sponsor, 26, 27, 33-34
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Q
Quality, 9-11, 78-81, 131
good enough, 10, 135
Quality assurance (QA), 9, 10, 66
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R
Relationships, 43ff., 54-56, 96
Requirements, 32, 38, 47, 65, 73, 74, 76, 89,
117, 118-21, 137
Resistance stage, 97-98
Response stage, 18
Risk, 4, 10-11, 19, 26, 31, 33, 34-36, 73, 76,
111-13, 119
analysis, 115
Roberts, Ken, 4, 5, 8, 25ff., 139
Roberts, Sharon, 4, 5, 8, 25ff., 139
Rothman, Johanna, 4, 5-6, 8, 21ff., 71, 75ff.,
131, 140
Runaway projects, 4, 88-91
definition of, 88
managing, 90-91
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S
Satir, Virginia, 7, 95ff., 100, 102, 134
Satir Change Model, 6, 93, 95-102, 106
Satir Interaction Model, 18
Schedule, 4, 5, 36, 73, 74, 75-77
Screen reader, 14-16
Secret Service analogy, 63, 67
SHAPE forum, 41-42, 57
Smith, Steve, 6, 93, 95ff., 140
Software development, 3, 15, 16, 57, 64, 66,
77, 93, 104, 114-22, 125-26
architect, 4, 6, 22, 43, 45-53
best practices, 123ff.
pancake analogy for, 80
process, 116, 117
for scientific research, 3, 93, 114-22, 126
Software Quality Assurance (SQA), 9, 135
Stakeholders, 32, 34-37, 47, 49, 53, 84
Strider, Eileen, 4, 5, 71, 88ff., 141
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T
Teams, 3, 4, 6, 10, 11, 27, 31, 34-35, 37-39,
40, 43, 63-67, 80, 83, 85, 87, 115ff., 118, 121
communication and, 3, 83, 87, 97, 116-17
decision-making and, 84-85
destruction of, 63-67
enemies and, 27-28
ERP, 83, 87
IT, 85
relationships on, 54-56
Technical trap, 47ff.
Testing, 4, 7, 9-11, 74, 76-77, 85-86, 103, 104-9,
110, 119, 121, 125-28, 130
developers and, 126
documentation for, 127
enterprise-wide, 85-86
management of, 103, 117, 118, 130
methodology, 130ff.
mythologies, 125-28
quality and, 9-11
requirements and, 121
role of, 7, 9-11
staff, 104, 106-9, 110
unit testing as, 125-26
They Syndrome, 133
Transforming idea, 99
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V
Visibility Ratio, 47-49, 52
Visual Basic, 58, 83
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W
Weinberg, Gerald M., 4, 5, 23, 41, 43, 50, 57ff.,
90, 102, 112, 141
Winant, Becky, 4, 6, 43, 63ff., 141-42
World Wide Web, uses of, 29, 46, 57, 83
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Y
Yourdon, Ed, 41
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