|
Part I. INTRODUCING PEOPLE AND COMPUTERS
1. Planning Information Systems
1.1 What Is an Information System?
1.2 Why Must We Plan Information Systems?
1.3 Working With Models
1.4 Modeling Examples
1.5 Physical and Logical Aspects of Information
Models
1.6 ISVIC Procedure
1.7 Summary
1.8 Review Questions and Exercises
2. Understanding Human Behavior and the Mind
2.1 Uncertainty in Our Environment
2.2 Mechanisms of the Mind
2.3 Perception
2.4 Conception and Cognition
2.5 Short-Term Memory
2.6 Mind Set
2.7 Reinforcement
2.8 Selection
2.9 Learning
2.10 Fatigue and Confidence
2.11 Appearance
2.12 Role
2.13 Environment and Time
2.14 Suggestion and the Self-Fulfilling Prophecy
2.15 Groupthink and a Hidden Agenda
2.16 Conformity and Assertiveness
2.17 Integrity
2.18 Summary
2.19 Review Questions and Exercises
3. Human-Machine Considerations
3.1 Analyzing Human and Machine Tasks
3.2 Differences Between Humans and Machines
3.3 Appropriate Tasks for Machines
3.4 Artificial Intelligence and Expert Systems
3.5 Putting Human Experts in Charge of Computers
3.6 A Taste of Practical Problems: A Hospital
Example
3.7 Summary
3.8 Review Questions and Exercises
PART II. DEVELOPING AND USING INFORMATION
PROCESSING SYSTEMS
4. Developing Information Systems
4.1 Planning the Development Process
4.2 Activities for Software Development
4.3 Implications of the Software Product Developed
4.4 Roles of People in the Development Organization
4.5 Development Phase Process
4.6 Phase Process and Development Documentation
4.7 Supporting Materials
4.8 Software Engineering and Software Quality
Assurance
4.9 The Human Element in Software Development
4.10 Summary
4.11 Review Questions and Exercises
5. Using Information Systems
5.1 Planning Computers in the User Organization
5.2 Planning an Application
5.3 Implementing and Using Applications
5.4 Roles in the User Organization
5.5 User Application Plans
5.6 Practical Considerations in Using Computers
5.7 Running A Computer Center
5.8 A Taste of Practical Problems: Automating
Expertise
5.9 Summary
5.10 Review Questions and Exercises
Part III. COMMUNICATION, DOCUMENTATION, AND
TRAINING
6. On Language
6.1 Imprecise Natural Language
6.2 Precise Formal Languages
6.3 Considering Natural Language Translation
6.4 Summary
6.5 Review Questions and Exercises
7. On-Line Communication
7.1 Writing, Speaking, and On-Line Dialogues
7.2 Task Orientation
7.3 Elements of the Human-Machine Interface
7.4 On-Line Communication Standards
7.5 Designing a Human-Machine Interface
7.6 Specific Forms of Communicating On-Line
7.7 Summary
7.8 Review Questions and Exercises
8. User Documentation
8.1 Importance of Documentation
8.2 Writing for Understanding
8.3 Watching Your Style
8.4 Reading to Understand and To Remember
8.5 Practical Points On Writing
8.6 Summary
8.7 Review Questions and Exercises
9. Training
9.1 Characteristics of Learning
9.2 Beginning With Learners' Needs and Teachng
Objectives
9.3 Choosing an Instructional Strategy and Medium
9.4 Some Specific Forms of Training
9.5 Justifying Training Financially
9.6 Summary
9.7 Review Questions and Exercises
Part IV: ORGANIZING AND MANAGING FOR QUALITY
10. Defining Quality
10.1 Objective and Subjective Quality
10.2 Objective Quality: Conformity to Requirements
10.3 Subjective Quality: How Each Person Sees
It
10.4 Providing Quality Service to Customers
10.5 Summary
10.6 Review Questions and Exercises
11. Structuring an Organization
11.1 Theories of Organization
11.2 Moving From Centralized to Decentralized
Organization
11.3 Organizing to Deal With Uncertainty
11.4 Rules, Procedures, and Delegation
11.5 Individual Job Design
11.6 Diagnosing an Organization's Health
11.7 Summary
11.8 Review Questions and Exercises
12. On Managing and Being Managed
12.1 Management Theories
12.2 Basic Managerial Tasks
12.3 Management by Objectives
12.4 On Being A Manager
12.5 Top Management Style and Organizational
Culture
12.6 Managing in an Information Processing Environment
12.7 On Being Managed
12.8 Becoming a Self-Actualized Subordinate
12.9 Summary
12.10 Review Questions and Exercises
13. Commitment and Self-Actualization
13.1 Commitment to What?
13.2 Self-Actualization: The High Road to Quality
13.3 Summary
13.4 Review Questions and Exercises
Epilogue
APPENDICES
A Recommendations for VDT Users
B On-Line Dialogue Design Principles
C Preparing and Making a Presentation
D Attending a Presentation
E Having a Productive Meeting
F Daydreaming and Brainstorming to Generate
Ideas
G Writing a Meeting or Activity Report
H Conducting an Interview
I Talking Person to Person
J Negotiating for Agreement
K Elements of a Manual
L Designing and Making an Index
M Keeping a Diary as an Aid to Memory
N Nonverbal Communication
Glossary
Bibliography
Author Index
Subject Index
Return to Book Page
|
