Part I The New World of Systems Analysis and Design
Mastering Complexity Problems, Solutions, and Systems Analyst/Designers
The Education of a Systems Analyst/Designer Beyond Structured Programming
The Three Ostriches: A Fable
Part II General Systems Thinking
What Is General Systems Thinking? What Is the System Ñ and Why Does the
Question Count? Interdisciplinary Learning The Two Philosophers: A Fable
Can Observation Be Learned in the Classroom?
The Natural History of White Bread The Railroad Paradox The Dog Who Read
Fables: A Fable
Part IV Interviewing
A Surefire Question Self-Validating Questions "The Question Is..."
Avoiding the Plop Problem Avoiding Communication Problems through Generalization
The Fairy and the Pig: A Fable
Part V Design Philosophy
A Simple View of Design Thing versus Process Ñ The Grand Dichotomy
The Three Bs Design for Understanding On the Origins of Designer Intuition
The Goat and the Hippo: A Fable
Part VI Tradeoffs
Optimitis and the Tradeoff Concept Tradeoffs Ñ Quality versus Cost
Trading Analysis for Design A Tradeoff View of Error Correction A Cribbage
Lesson The Water Moccasin and the Waterproof Moccasin: A Fable
VII The Designer's Mind
Design as a Human Activity
Design Ñ The Reality and the Romance How to Find Miracles A Postscript
on Miracles The Confusion Technique WIGGLE Charts Ñ A Sketching Tool for
Designers Featuring Failure A Rose and a Rose: A Fable
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