Part I The New World of Systems Analysis and
Design
Mastering Complexity
Problems, Solutions, and Systems Analyst/Designers
The Education of a Systems Analyst/Designer
Beyond Structured Programming
The Three Ostriches: A Fable
Part II General Systems Thinking
What Is General Systems Thinking?
What Is the System Ñ and Why Does the Question
Count?
Interdisciplinary Learning
The Two Philosophers: A Fable
Part III Observation
Can Observation Be Learned in the Classroom?
The Natural History of White Bread
The Railroad Paradox
The Dog Who Read Fables: A Fable
Part IV Interviewing
A Surefire Question
Self-Validating Questions
"The Question Is..."
Avoiding the Plop Problem
Avoiding Communication Problems through Generalization
The Fairy and the Pig: A Fable
Part V Design Philosophy
A Simple View of Design
Thing versus Process Ñ The Grand Dichotomy
The Three Bs
Design for Understanding
On the Origins of Designer Intuition
The Goat and the Hippo: A Fable
Part VI Tradeoffs
Optimitis and the Tradeoff Concept
Tradeoffs Ñ Quality versus Cost
Trading Analysis for Design
A Tradeoff View of Error Correction
A Cribbage Lesson
The Water Moccasin and the Waterproof Moccasin:
A Fable
Part VII The Designer's Mind
Design as a Human Activity
Design Ñ The Reality and the Romance
How to Find Miracles
A Postscript on Miracles
The Confusion Technique
WIGGLE Charts Ñ A Sketching Tool for Designers
Featuring Failure
A Rose and a Rose: A Fable
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